The article by Kathy and Susan suggests a re-write of the corporate and governmental slogan of having the experts on tap and not on top. The work of the Department that they so roundly criticise has demonstrated quite clearly that there is nobody in the Department at senior level that has any idea of the practical realities of the aged care space in this country. It frankly also suggests such a lack in the political leadership displayed in putting forward the dog’s breakfast of the Support at Home program, without seeking the input of the independent experts, not just the self interest of the providers.
As an ex-public service head and a CEO of Meals on Wheels NSW I am reminded of the quote from the author of the Peter Principle, “In a hierarchy, every employee tends to rise to his level of incompetence.” The Department have in this instance rendered that observation as entirely appropriate!